Wroclaw Model Centre Online Retailing

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3 products 1 237,20 zł

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Dapol From Wroclaw Model Centre Faller From Wroclaw Model Centre Herpa From Wroclaw Model Centre LGB From Wroclaw Model Centre Marklin From Wroclaw Model Centre Trix / Minitrix From Wroclaw Model Centre Piko From Wroclaw Model Centre Noch From Wroclaw Model Centre

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Frequently ask questions

1. Do I need to make an account to make a purchase?

For your security and ours we ask you to make an account.  This uses your email address and you own created password.  Once you have created your account you can start to puchase from us online.


2. Can I really pay in another currency?

Yes, we have teamed up with Paypal and now you can, using their service pay in either Pounds Sterling, Euros or Polish Zloty.  But remember the default currency on this site is Polish Zloty so please change it to your choice at the top of our web pages.  Use paypal to pay when you check out, default currency will be used if any other payment method is chosen.


3. What currency can I send a Bank Transfer in?

We can except Bank Transfers in Polish Zloty only.

Please ensure correct amount is sent failure to do so will delay your order.


4. How can I ask a question?

To ask us a question, please use the "Contact us" icon at the top of the page.  We will normally get back to you fairly quickly.


5. How can I see what I ordered?

Please log into your online account with this web site, and check your "My Orders" in "My Account"


6. You dont have an item available I want on this site!!

If you do not see what you are looking for currently on this site, please use the contact icon at the top of the page.  Tell us about the item, its part number (article number) where you have seen it and if known its manufacturer and any other data that may assist us in locating it.

If we can source it we will add it to this site and let you know we have added it.


7. Is my data safe and is your web site safe to use?

Yes this is a very safe site to use.  We use https Secure online domain faciltiy secured by 128 bit secured Security provided by Rapid Security when you are logged in and using any part of our web site secure ares.

Our servers are currently based in Maidenhead, Berkshire, United Kingdom and our ISP is Vidahost.com

Please feel free to check out as much as you want.


8. Can I pay with a credit card?

Yes you can.  Their are two choices to pay with credit card.

 

Choice 1

Pay with Creditcard only in Polish Zloty !!  An ideal way to pay we handle all the transactions and if you are ordering an item which is advance orderyou pay until item is ready for despatch.

 

Choice 2

Paypal - we accept in Euro, Pounds and Zloty - use your Paypal account or credit card.


9. Do you ship to my country?

Purchases made via this online site can currently be shipped to:

England, Scotland, Wales, Northern Ireland, Guernsey, Gibraltar, Isle of Man, Jersey, Ireland, Austria, Belgium, Spain, Finland, France, Greece, Italy, Luxemberg, Netherlands, Poland, Portugal, Czech Republic, Hungary, Sweden, Switzerland, Denmark, Norway, Vatican City State, USA, Japan, Australia, New Zealand.

 

If your country is not shown - it may still be possible for you to purchase from us - please let us know what your request is and country and advise us using the "Contact" icon at the top of this page.


10. I created an online account - but cannot use it !! Why?

Spoof/Incorrectly Completed Online Account Application.

When you open an online account with us you are required to enter data about yourself.  Part of that data is a VALID current email address.

Your email address is used to send you your opening confirmation of your user name and password.  If you entered your email address incorrectly or you entered an invalid spoof email address we will receive notification of this.  For security purposes, when we get this notification the account you just created will be deleted.  (All data you entered is destroyed) You will know you have entered your email address incorrectly or entered an invalid spoof email address as you will not be able to receive your 1st email or any other automated emails from us. For your information the 1st email is sent immediately from us and should be received by you within minutes of creating your online account.

 

Please remake a new account with VALID Data.


11. I sent you/you sent me an email but I did not get it!!

Answer dated 20th July 2010 - New Global Email Junk Filters in Operation.

 

Over the last 14 - 21 days many changes have taken place in how junk mail is dealt with by Internet Service Providers.  We are not sure as to why some email get to our customers straight away and others either do not get our email or often wait for unto 48 hours before reciveing it.

 

We have been working very closely with our UK ISP Vidahost, who have been changing various sercurity settings to ensure our emails are not treated as junk mail.

 

If you have any questions - please use the online Contact shown above.


12. I have trouble in opening pages or making an account!!

Answer dated 20th July 2010

 

To use this site you need to ensure that you allow cookies and use the latest Java software from Sun Microsystems Visit their site at Java.com

 

With out these two important requirements - you may experience slow page loading and or you will not be able to register an account to make purchases.


13. Where do I get the Discount code

To obtain the discount code all you need to do is either creat an online account and or login to your online account.  Go to MY ACCOUNT and the click MY VOUCHERS.

 

When the voucher page opens you will be able to see all vouchers available to use and most importantly the code of the voucher to use when you are in your cart.

 

You enter the code in the area of your Cart where it asks you to enter the voucher code.

please remember only orders with the correct code will get any discount or money off as the reduction is shown before you complete the order.


14. Do you really need my phone number ?

When you make an online account we do ask you to supply us your contact telephone number.

The reason we do this is that on occasions we need to contact you urgently about your order or payment and although we do this by email and your online account message board you may not be near a computer to read and action the data.  So using a phone to contact you is often quicker for us.

 

Also if we send goods to you we need the contact telephone number so that our couriers can call you should they have a problem is finding your address.  In fact we are unable to send any shipments by DPD unless we do give them your telephone caontact number.


15. DCC Ready / DCC Onboard ?

DCC ready:

This means that there is a digital interface which can be used to insert a Digital decoder into it.  It can be 6 pin, 8 pin or 21 pin or as written with any instructions with the model in question.  Unitl a correctly tested and installed decoder is fitted, the model will only work in its manufactured state which is normally DC (analogue)

 

DCC Onboard:

This means that the model is already fitted with a degital decoder and is ready to run in digital mode.


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