MDR DIRECT

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mdrdirect.co.uk Trading Terms and Conditions

 

The Terms as shown below are for a guide line for us to follow.

We reserve the right to amend these terms and Conditions without prior notification.

 

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We dont like Terms and Conditions! but to comply with UK regulations we have had to produce those as written below.  Other terms may apply from time to time but may be in other links within the web site which relate to offers, promotions, customer accounts, news letters, vouchers, loyalty points etc.

 

Site Image information Data

(Images with © are the copyright ownership of KGI - do not download or copy without written authorisation)

© = MDR direct's own Special 7 Day Promotianl Price Offer

UK Mainland 5-7 Day Delivery © = Item may not be in stock - but we aim to deliver to the UK Mainland customer within the period of 5 - 7 Working Days (excludes Saturday, Sunday & Bank holidays)

 

© = DC Analogue Only

DCC = Fitted with a DCC Decoder

Sound Loco = Fitted with Digital Sound Decoder

= Fitted with Lok Pilot Decoder

© = Fitted with 6 Pin DCC Decoder Socket

© = Fitted with 2 x 6 Pin DCC Decoder Sockets 

© = Fitted with 8 Pin DCC Decoder Socket

© = Fitted with 2 x 8 Pin DCC Decoder Sockets

© = Fitted with 21 Pin DCC Decoder Socket

 

 

Clause 1

Please note that all sites operated by Keay Group Investments use computer cookies to make the online shops function which allow you to store items in your cart and allow you to actually complete an online purchase. To use the online sites your computer or device must allow cookies to be stored on your computer or device system, the site will not operate and you will not be able to use all or parts of our online sites if you disable cookies on your computer or device system. 

By reading these Terms and Conditions and or continuing to use our online sites you are giving your implied consent to our online sites downloading and using cookies whilst you are navigating any part of our online sites.  If you disagree to allow our sites to download cookies to your computer please navigate away from any site operated by Keay Group Investments

We do not use any 3rd party cookies or advertising cookies or tracking cookies.

Clause 1a

By placing an order "online" (Via an internet connection) with MDR Direct Online Retailing you are confirming that you have read, understood and agree to these Terms and Conditions and by registering with this site you are deemed to have accepted these Terms and Conditions and any thereafter amendments to these Terms and Conditions as required from time to time by British, European or International Law and or Financial institutions supplying services to us.

Please note you are free to navigate our sites as many times as you wish without the need to register your self as a user of our sites.  For details about the advantages of being a registered user of this site and we ask you to read the following links "How to use this site" and " Do I need an Account?" which you can see on the front page of MDR Direct Online Retailing in the INFORMATION block.

(A fair usage Policy is in place to help prevent un-authorised usage of this site (www.keaygroup.co.uk) by robots and or others which use without written permission our Internet Band width other than for the purpose of viewing and making a purchase from this site, we deem this as stealing and or theft of our bandwidth which we pay for and will result in us invoicing those who exceed our terms of Fair use in regard to our Internet Bandwidth.)

Clause 1B

Online orders are processed by our online support team. All communication between the person placing the order and us whether by email, phone, fax or any other communication method will be undertaken in English only. It is important and your responsibility that you correctly fill out your email address when asked to do so when you open your Customer Account for the first time.  Failure to supply a correct or valid email address will result in automated or manual emails not being received by you.  In such cases we reserve the right to invoke clause 4 of these terms as required. If you wish to contact the online support team for any reason - please email the online support team at - online-support@keaygroup.com  Due to anti-identity fraud measures, we regret that unless you quote your email address, Name and Invoice Address and Invoice number we may not be able to reply to your enquiry.  Where the online support team needs to contact our suppliers or trace a missing shipment a reply to you may take longer.

Clause 1C

Prices are valid at the time of placing the order online and are valid for online transactions only (EAOA), but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price (a full refund of any funds submitted to us will be undertaken by us). Where there is no manufacturer SRP (suggested retail price) for a product, we have priced using a calculation typical to the Model Railway industry.  Please note that prices advertised are UK VAT 20% (20% 4th January 2011) - inclusive and any customers ordering to non-European Union destinations will automatically have the UK VAT removed from their shopping Cart. Literature is not subject to UK VAT and therefore the non-EU price is as shown. Shipping charges are correct at time of placing your order. If Free shipping is offered this will only be for Orders for delivery to a UK mainland Address.   Whilst we try our best not to surcharge orders please note the following important information; orders received by us for delivery outside of the European Union will be subject to additional shipping charges depending on service used - Royal Mail Registered for under 2kg - DPD or other Shipper over 2 kg weight or by volume/Cost which ever is higher, a standard invoice for additional shipping charges will be raised on day of shipping or within 28 days from the shipping date. No prior notice will be given to the customer but a standard invoice will be sent to the customer. (often the case with orders containing starter sets and or track which are heavy and large to ship) Customer opting to Collect their order, the collection address is MDR Direct, The Old Bank, High Street, Cookham, SL69SJ.  (please note that the Online shop Wroclaw Model Centre, keay.pl applies current Polish VAT regulations. VAT is calculated at the rate of 23% (23% from January 2011) Wroclaw Model Centre operates their own Online Terms & Conditions applicable to Polish Law).

Clause 1B

Pictures on the site are to be used only as a guide.  From time to time manufacturers may change colours or other details of their products.  We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

 

Clause 2

Please note that MDR Direct Online Retailing now advises what items are in stock or for order (Some items may be unavailable and the current stock status is approximate). We also now offer you the chance to order items which are not in stock but available to order, these orders are deemed as specially placed orderes any item that is ordered that cannot be supplied for any reason will be cancelled (a full refund of any funds submitted to us will be undertaken by us).  Where an item is over ordered the item will be supplied as quickly as possible.  Delivery maybe subject to your country's customs and excise clearance system and the delivery service within your own country. New release items that have been ordered will be supplied as soon as such items becomes available (payment in full or a deposit may be required at the time of placing such order). Any item (s) on back order can be cancelled at any time and a full refund for that item will be made where payment has been received by us, with the exception of items that have been specially ordered or built and or spare parts (inclusive of Motors, Bulbs, Brushes & Springs, Tyres, Transfers Couplings, Sub-Components, Digital Spares, Wire and Catalogues, which cannot be cancelled or returned for credit, replacement or exchange. Orders placed and part delivered are not returnable for refund if the balance of the order is cancelled by us or the customer as a result of the outstanding article (s) being no longer available or are deemed discontinued or removed from sale for other trading reasons. We reserve the right to cancel any order whether supplied or otherwise without giving any notification to the customer. As a requirement of EU Employment law we are required to protect our staff from customer abuse any such abuse from any customer may result in us automatically canceling any order (s) pending and or placed in the future. Customers who have opted to collect their order must present the Credit/Debit Card as recorded on the order, together with a valid Driving License or Utility Bill bearing your FULL NAME and CURRENT ADDRESS details as shown on the order. Without the above formal Identification we will not be able to release the goods to you. You will be advised by email when your order is ready for collection. For normal retail opening hours see http://www.keaygroup.co.uk/mdr/cms.php?id_cms=7 (# working Day is Monday, Tuesday, Wednesday, Thursday and Friday excluding any UK Public Holidays).

 

Clause 3

Full payment must be made at the time of ordering using payment methods of either: Visa/ Delta, MasterCard, Switch, Electron, Solo, American Express and or Maestro. We do not accept payment by Diners Club and some debit cards may not be useable for online internet transactions. If it is not possible to use a credit or debit card please print off your order and send it to us. We do not accept Postal Orders. (Please note that where an order is placed for large value item(s), which is/are required to be ordered into us we reserve the right to make charge of between a minimum 40% and the full order value as advance deposit.  Final balance (as required) of the order will be charged when goods become available to us.  Any item which cannot be supplied will be fully refunded.)

Clause 4

For security reasons and our own internal requirements, prior to completing an order, you are required to open an online account this is only required on first instance and can be used again for future purchases, Please note the address you supply us must be the same as that held by the payment card company. We reserve the right to cancel any order which we feel may have been placed illegally and or fraudulently. To prevent fraud we reserve the right to delay the processing any order whilst security checks are undertaken on either the Invoice Address and/or Delivery Address and/or Payment Method and/or Contact Details and/or Any Other related Information, this may effect export orders in particular. We may or may not contact you whilst this/these check (s) are being undertaken, should we contact you we may require further information about you to complete the order under investigation. Please note we now report all fraud to the British Police and other related overseas Police forces and or any related financial institutions.

Clause 5

UK Orders

Apart from special orders, sold out/discontinued articles and spare parts etc (see Clause 2), goods purchased from us may be returned within 14 #working days of receipt for a refund or replacement for same, providing you have notified us in writing of your intention to return items in person, by post, e-mail within these 14 #working days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer's expense. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost or damaged in transit. We must receive goods within 14 #working days of receipt of you notifying us, and any goods returned must be received by us in the condition they where received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, (a good guideline is that you may do no more with the goods than you would be able to do when examining or buying goods over the counter in a shop). A full refund will be made within and upto 21 #working days of the goods being received back by us, less any carriage charge, where carriage was offered free of charge or collection requested, a charge of £10.00 will be levied to cover extra administration costs, providing that all previous conditions are observed.  You may cancel your online order where goods have not been supplied, out of stock or unavailable for any reason, please do this by logging into your account and locating the order you wish to cancel (your online order will then be cancelled within a 24 hour frame time Monday - Friday, you should be able to view this on your online account within this time frame), if you contact us by phone of other method such as email etc we may acknowledge your cancellation of an online order by return standard email or phone call, please note it may take up to 10 days to be recorded on your account before you received the official email of order cancellation, any charges we may have made during this period will be refund at the time the online order is actually cancelled.  This condition does not affect your rights on the return of faulty goods.

 

Clause 5A

Export Orders

Export orders are not refundable or returnable and or exchangeable under any circumstances. Export relates to any destination outside of the territories of Northern Ireland, Scotland, Wales and England. otherwise known as the UK.

Clause 6

Any details we have on record about you will be used only by Keay Group Investments and will not be passed on or sold to any other parties. If you have requested us to do so we will occasionally e-mail you details of special offers, promotions or new price lists.

 

Errors and omissions excepted


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